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Energy Assistance

The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs, and energy crisis situations. Operating with federal and state funding, the program provides assistance to approximately 225,000 Wisconsin households annually. Whether you use wood, propane, natural gas, electricity, or fuel oil to heat your home, energy assistance is available if you qualify.

Heating Assistance

WHEAP assistance is a one-time payment during the heating season (October 1-May 15). The funding pays a portion of the heating costs, but the payment is not intended to cover the entire cost of heating a residence. The amount of the energy assistance benefit varies depending on a variety of factors, including the household’s size, income, and energy costs. In most cases the heating assistance benefit is paid directly to the household energy supplier. Customers with electric heat receive a one-time heating assistance payment as a credit on their utility bill each year that they qualify. For customers with heat provided by natural gas (forced air furnace or boiler), the heating assistance payment will be provided by the customer's natural gas utility.

Electric Assistance

Your household may be eligible to receive a payment for non-heating electric energy costs through funding provided by Wisconsin’s Public Benefits. WHEAP electric (non-heating) assistance is a one-time benefit payment during the heating season (October 1-May 15). The funding pays a portion of the household’s electrical (non-heating) costs, but the payment is not intended to cover the entire cost of the non-heating costs.

As with heating assistance, the amount of the non-heating assistance benefit varies depending on a variety of factors, including the household’s size, income, and non-heating costs. In most cases the non-heating assistance benefit is paid directly to the household energy supplier. If you qualify, you will receive a one-time credit on your Mount Horeb Utilities bill for Electric Assistance.

Crisis Assistance

Your household may be eligible for crisis assistance if you have no heat, have received a disconnect notice from the heating vendor, or are nearly out of fuel and do not have the money to purchase more. Crisis assistance is available through your local WHEAP agency via a 24-hour crisis phone number. WHEAP crisis assistance provides both emergency and proactive services.

There are also non-emergency or proactive crisis services that include providing information on how to reduce fuel costs, counseling on budgeting and money management, providing payments to a fuel supplier, and co-pay agreements.

Furnace Assistance

WHEAP emergency heating system assistance can provide services to eligible home owners if their furnace or boiler stops operating during the heating season. Heating system assistance includes payment for repairs, or in some situations your residence may qualify for a total replacement of a non-operating furnace or boiler. Call the local energy assistance office if you are experiencing a no heat situation.

How to Apply

Your household may be eligible for WHEAP services based on a number of different factors, including if your gross household income is less than the amount shown on the Income Guidelines table. A Home Energy Plus application must be completed through your local WHEAP agency, and you must re-apply each year to continue to receive assistance if you qualify. To apply for all energy assistance:

After you apply for Energy Assistance, you may receive a letter from the State of Wisconsin indicating that you do not qualify for Heating Assistance through Mount Horeb Utilities if you have natural gas heat. This does NOT mean that you do not qualify for Electric Assistance through Mount Horeb Utilities. Mount Horeb Utilities will notify you directly by letter if you qualify for Electric Assistance and how much your Electric Assistance bill credit will be. If you qualify for Heating Assistance, your natural gas utility will provide those funds to you.